In the current economic climate businesses and other organisations face particular challenges in ensuring that the public can fully understand their services and that staff can contribute effectively. NALA’s Literacy Advisory Service offers cost cutting supports.
Ever wonder why people don’t access your service or have problems completing your forms? Over half the population in Ireland has difficulty with the literacy tasks that are part of everyday life: filling in forms, understanding contracts, following instructions and so on.
Our seminars and guidelines are very popular with management and staff dealing with the public as they help them to identify the signs of a person with literacy difficulties and develop appropriate responses across their organisation. Read more.
Sometimes, very experienced staff are reluctant to go for promotion or complete certain tasks as they feel their reading or writing skills would be inadequate. This is a wasted opportunity and could be easily tackled through options such as workplace basic education programmes and human resource policies.
Integrated literacy training means offering training in a literacy-friendly manner so that all staff, regardless of their reading, writing or maths skills, can take part fully. It includes advertising and promoting training appropriately and designing, delivering and evaluating training using a range of teaching and consultation methods.
Our seminars and guidelines aim to equip management and staff to identify the signs of literacy difficulties and develop effective and appropriate responses through fair policies across the organisation. We also help organisations develop dedicated literacy and numeracy programmes for any employees who may need assistance. Courses can include not only literacy and numeracy but also communication skills, computer skills and report writing, among others. Read more.
Plain English can help organisations become more efficient because clearer information is more likely to save time, money and possible frustration that might otherwise be involved in clarifying misunderstandings.
Our editing supports, guidelines, training courses and style guide assistance help organisations to produce clear publications and internal documents. Our optional logo for publications that meet plain English guidelines lets you tell your customers that you care about clear communication. Read more.
NALA for Business
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This will help you clarify the precise areas where small changes could make a big difference. Read more.
Ring NALA on 01 412 7919 or email advisoryservices@nala.ie
